{"id":191105,"date":"2026-06-03T09:58:49","date_gmt":"2026-06-03T07:58:49","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/factorial-play\/videos\/10-tips-croitre-en-efficacite-pas-en-effectifs\/"},"modified":"2026-06-03T09:58:49","modified_gmt":"2026-06-03T07:58:49","slug":"10-tips-croitre-en-efficacite-pas-en-effectifs","status":"publish","type":"factorial_video","link":"https:\/\/factorial.fr\/blog\/factorial-play\/videos\/10-tips-croitre-en-efficacite-pas-en-effectifs\/","title":{"rendered":"10 Tips : Cro\u00eetre en efficacit\u00e9, pas en effectifs"},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_video_type":"highlight","_related_series":182879,"_related_episode":191081,"_related_season":0,"_video_source":"vimeo","_youtube_video_id":"","_vimeo_video_id":"1197645216","_speaker_id":167718,"_video_description":"Xavier Virgili, VP Exp\u00e9rience Client chez Factorial, partage dix conseils cl\u00e9s pour am\u00e9liorer la gestion du team et renforcer les valeurs de l'entreprise. Il souligne l'importance du leadership en automatisant les t\u00e2ches r\u00e9p\u00e9titives pour all\u00e9ger les \u00e9quipes et en offrant une autonomie d\u00e9cisionnelle. Conna\u00eetre les comp\u00e9tences et ambitions de chaque membre est crucial, tout comme l'\u00e9quilibre entre automatisation et contact humain. Les leaders doivent rester proches du terrain, et il est essentiel de d\u00e9tecter les limites de l'\u00e9quipe pour r\u00e9agir rapidement afin de pr\u00e9server l'exp\u00e9rience client. De plus, encourager la responsabilit\u00e9 et accepter l'erreur favorise une communication efficace et un environnement de travail positif. Selon Xavier Virgili, ces strat\u00e9gies contribuent \u00e0 un plan de carri\u00e8res solide et \u00e0 une meilleure performance collective. Ne manquez pas plus de conseils et d'aper\u00e7us sur la gestion d'\u00e9quipe dans l'\u00e9pisode complet.","_video_transcription":"00:15 - Bonjour, je suis Xavier Virgili, VP Exp\u00e9rience Client chez Factorial.\n00:19 - Si je devais d\u00e9crire mon exp\u00e9rience, apr\u00e8s avoir travaill\u00e9 en construction,dans le conseil, en a\u00e9rien et , mon \u00e9quipe et moi nous nous concentrons sur r\u00e9soudre les probl\u00e8mes clients et offrir la meilleure exp\u00e9rience possible.\n00:31 - Voici mes dix conseils : automatisez les t\u00e2ches r\u00e9p\u00e9titives et \u00e0 faible valeur pour all\u00e9ger votre \u00e9quipe.\n00:37 - Donnez de l\u2019autonomie et une marge de d\u00e9cision \u00e0 votre \u00e9quipe.\n00:41 - Connaissez votre \u00e9quipe : comp\u00e9tences et ambitions.\n00:44 - It\u00e9rez et \u00e9voluez.Ne vous accrochez pas aux structures ou aux processus.\n00:48 - Gardez les leaders proches du terrain.\u00c9vitez de surdimensionner avec des couches de managers.\n00:53 - Rep\u00e9rez quand l\u2019\u00e9quipe est \u00e0 sa limite.Si l\u2019exp\u00e9rience client baisse, r\u00e9agissez.\n00:59 - \u00c9quilibrez l'automatisation et le contact humain.\n01:01 - Veillez \u00e0 ce que les messages restent personnels, m\u00eame avec l\u2019IA.\n01:04 - Encouragez la productivit\u00e9.Faites en sorte que l\u2019\u00e9quipe trouve des solutions sans attendre d\u2019instructions.\n01:09 - Acceptez l\u2019erreur.Concentrez-vous sur la solution, pas sur la faute.\n01:14 - Encouragez la responsabilit\u00e9.Aidez au-del\u00e0 de votre r\u00f4le si n\u00e9cessaire.","_has_trailer":false,"_trailer_vimeo_id":""},"categories":[967],"factorial-categories":[],"class_list":["post-191105","factorial_video","type-factorial_video","status-publish","hentry","category-optimiser-les-processus"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Tips : Cro\u00eetre en efficacit\u00e9, pas en effectifs | Factorial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factorial.fr\/blog\/factorial-play\/videos\/10-tips-croitre-en-efficacite-pas-en-effectifs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Tips : Cro\u00eetre en efficacit\u00e9, pas en effectifs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factorial.fr\/blog\/factorial-play\/videos\/10-tips-croitre-en-efficacite-pas-en-effectifs\/\" \/>\n<meta property=\"og:site_name\" content=\"Factorial\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factorial.fr\/wp-content\/uploads\/2025\/11\/17131146\/factorial-open-graph.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@factorialapp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/factorial.fr\/blog\/factorial-play\/videos\/10-tips-croitre-en-efficacite-pas-en-effectifs\/\",\"url\":\"https:\/\/factorial.fr\/blog\/factorial-play\/videos\/10-tips-croitre-en-efficacite-pas-en-effectifs\/\",\"name\":\"10 Tips : Cro\u00eetre en efficacit\u00e9, pas en effectifs | Factorial\",\"isPartOf\":{\"@id\":\"https:\/\/factorial.fr\/blog\/#website\"},\"datePublished\":\"2026-06-03T07:58:49+00:00\",\"dateModified\":\"2026-06-03T07:58:49+00:00\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/factorial.fr\/blog\/factorial-play\/videos\/10-tips-croitre-en-efficacite-pas-en-effectifs\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/factorial.fr\/blog\/#website\",\"url\":\"https:\/\/factorial.fr\/blog\/\",\"name\":\"Factorial\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/factorial.fr\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/factorial.fr\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/factorial.fr\/blog\/#organization\",\"name\":\"All-in-one business management software - 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