{"id":177820,"date":"2026-01-15T17:28:23","date_gmt":"2026-01-15T15:28:23","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/factorial-play\/videos\/adapter-son-approche-a-la-culture-ou-a-lindividu\/"},"modified":"2026-01-15T17:28:23","modified_gmt":"2026-01-15T15:28:23","slug":"adapter-son-approche-a-la-culture-ou-a-lindividu","status":"publish","type":"factorial_video","link":"https:\/\/factorial.fr\/blog\/factorial-play\/videos\/adapter-son-approche-a-la-culture-ou-a-lindividu\/","title":{"rendered":"Adapter son approche \u00e0 la culture ou \u00e0 l\u2019individu ?"},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_video_type":"highlight","_related_series":167693,"_related_episode":177796,"_related_season":0,"_video_source":"vimeo","_youtube_video_id":"","_vimeo_video_id":"1113305112","_speaker_id":177285,"_video_description":"Flavio Cavalli souligne l'importance d'une approche personnelle dans la hi\u00e9rarchie, essentielle pour \u00e9tablir la confiance au sein d'une \u00e9quipe. Il met en avant la valorisation des individus et leurs caract\u00e9ristiques uniques, tout en int\u00e9grant des comp\u00e9tences techniques et relationnelles, illustr\u00e9es par la m\u00e9taphore du cheesecake. Cette approche doit \u00eatre en accord avec les valeurs de l'entreprise et favoriser la communication pour une gestion efficace de l'\u00e9quipe. Cavalli insiste sur la n\u00e9cessit\u00e9 de rompre avec les structures hi\u00e9rarchiques classiques pour permettre une collaboration \u00e0 360 degr\u00e9s, favorisant ainsi des plans de carri\u00e8res plus adapt\u00e9s. Selon Flavio Cavalli, le succ\u00e8s r\u00e9side dans la combinaison \u00e9quilibr\u00e9e de ces \u00e9l\u00e9ments. Ne manquez pas d'autres conseils et id\u00e9es sur le leadership et la gestion d'\u00e9quipe dans l'\u00e9pisode complet.","_video_transcription":"00:04 - Un hi\u00e9rarchie, mais humaine.Et, tr\u00e8s bien,voyons, voyons,\u00ab Comment adopter une approche personnelle dans la hi\u00e9rarchie ? \u00bb \u00c7a...\n00:24 - Et j'en suis s\u00fbr, c'est une chose que j'applique \u00e0 mon \u00e9quipe,une approche qui m'est propre.\n00:32 - Je crois qu'aujourd'hui, la cl\u00e9 est de valoriser l'individu,les caract\u00e9ristiques uniques et authentiques de chacun.\n00:42 - Une approche personnelle, c'est une approche qui passe, assur\u00e9ment,par la confiance. J'apporte toujours mon exp\u00e9rience et mon travail actuel.\n00:53 - Nous avons parl\u00e9 d'un \u00e9cart g\u00e9ographique et d'un \u00e9cart culturel,qui se comblent gr\u00e2ce \u00e0 une relation de confiance.\n01:02 - Comment b\u00e2tir la confiance ?En cr\u00e9ant une relation et en obtenant des r\u00e9sultats.\u00c0 mon avis, dans les op\u00e9rations en magasin, dans la formation, donc dans le monde du commerce de d\u00e9tail, et surtout dans la formation \u00e0 la vente, il est souvent difficile de mesurer les r\u00e9sultats. Autrement dit, d'obtenir des chiffres pour \u00e9tablir une m\u00e9trique. Et c'est \u00e0 cela que je consacre beaucoup de temps personnel. Un exemple que j'utilise souvent,surtout quand nous formons des vendeurs ou des promoteurs,je leur demande de fermer les yeux et d'imaginer un cheesecake, un dessert que nous connaissons tous, que nous avons sans doute d\u00e9j\u00e0 go\u00fbt\u00e9 au moins une fois, et qui est fait de plusieurs couches.\n01:48 - Quand on s'approche d'un client, qu'on se met en sc\u00e8ne, qu'on pr\u00e9pare une vente, il faut d'abord faire un travail essentiel.\n01:56 - Dans le cheesecake, il y a la base de biscuit, r\u00e9sistante,solide, consistante et croustillante.\n02:03 - C'est elle qui donne la stabilit\u00e9 au dessert.C'est la partie du savoir technique, donc des comp\u00e9tences avanc\u00e9es,li\u00e9es aux aspects techniques.\n02:14 - Ensuite vient toute la partie de la cr\u00e8me au fromage.\n02:17 - Elle est plus douce, plus onctueuse, plus riche et moelleuse.\n02:24 - Et cette partie correspond aux comp\u00e9tences relationnelles.\n02:29 - On touche l\u00e0 \u00e0 l'approche personnelle.: chacun peut y mettre qu'il veut : chocolat, fruit, ou autre.\n02:40 - Et c'est cela qui exprime la personnalit\u00e9 de chacun de nous,ce qui, selon moi, est toujours essentiel.\n02:45 - Je ne suis pas partisan du conformisme.Au contraire, je crois profond\u00e9ment \u00e0 l'approche personnelle.\n02:53 - Bien s\u00fbr, elle doit rester en accord avec la strat\u00e9gie commerciale, avec la direction \u00e0 suivre.\n03:02 - Si on trouve la bonne combinaison, le bon \u00e9quilibre, c'est la cl\u00e9,la cl\u00e9 du travail, du succ\u00e8s, et, je le r\u00e9p\u00e8te,de la construction d'un lien de confiance avec les managers,en cherchant, si possible, \u00e0 rompre avec la structure hi\u00e9rarchique classique.\n03:22 - Et ainsi apprendre \u00e0 naviguer entre les fonctions \u00e0 travers la structure commerciale, en collaborant \u00e0 360 degr\u00e9s avec tous les services, car le travail individuel, je crois,reste toujours limit\u00e9 pour atteindre le succ\u00e8s.","_has_trailer":false,"_trailer_vimeo_id":""},"categories":[966],"factorial-categories":[],"class_list":["post-177820","factorial_video","type-factorial_video","status-publish","hentry","category-developper-les-talents"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Adapter son approche \u00e0 la culture ou \u00e0 l\u2019individu ? 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